General
Scope User interface, settings and fundamental features ...
Key features
- CO₂e calculator for each shipment in Scope: with CarbonCare
- Confirm loading and unloading of trucks with a mobile device
- How does the automatic loading meters calculation work, and how does the stacking factor affect the figures?
- How can I change the shipment type?
- How do I set up and use internal and external Pre-Alerts in Scope?
- FAQ for CO₂e calculator
- Task Management
- How do I grant remote access to get support from Riege?
First steps
- How do I set up Scope? Where can I find additional help?
- Technical Requirements for Scope
- What is the Scope Runtime (runtime environment) ?
- What do I have to consider for the import of addresses for business partners in Scope?
- How do I switch to Microsoft 365 login for Scope?
- How does the Customer Service Portal work, and how can I see the status of my ticket?
- What are the requirements for a Scope password?
- What does the status of a ticket in the Scope Customer Service Portal mean?
- How do I add a picture of my signature?
- What to consider when migrating to MS 365 Login for Scope?
- Technical operating description
- Which options does Scope contain to configure numbering? (Dynamic Strings)
- How do I login to Scope with Single Sign On (SSO)?
- Is it possible to see all new tickets of my Company?
FAQ
- Error and warning messages during validations - why and what to do?
- What settings must an AWB printer have?
- Which keyboard shortcuts are available in Scope?
- How do I change my password? What do I do if I forget my password? How do I create my own password?
- How do I exit Scope correctly? Can data be lost when closing the main screen?
- How do I create a note? How do I delete a note?
- How does the Denied Party Screening work?
- How do I change the language?
- How can I enlarge the font in Scope?
- Where do I find the version number of Scope and Scope Runtime?
- How can I request/add a new user in Scope?
- How can I log out of Scope and log in again? How do I change the user?
- How can I give feedback to articles?
- How can I change the selected branch?
- How can I view or monitor the status of the Scope application server?
- What happens to my data if I stop using Scope?
- How do I forward email from an external program to Scope?
- Printing via email
- Scope does not start. What can I do?
- What can I do if my IT systems do not work properly?
- My Scope PDF is password protected, what can I do?
- How can I cancel a shipment/revert the cancellation?
- Why is printing via email slow?
- Why does my shipment not become visible upon an update of Scope?
- How do I uninstall Scope from a Windows PC?
- Why can I not select an agent on my shipment?
User interface
- Scope home view
- Folders on the Scope home view
- What input fields are there in Scope and what do I have to consider?
- What are context menus in Scope?
- How can I save and reuse a filter?
- What are the most important dates in Scope?
- How can I drag & drop files in the documents tab of a Scope shipment?
- Why can't I see the notes?
Security
- “Scope” Security Statement
- Can I archive my business partner documents and data with Scope?
- Is Scope subject to Ransomware?
- Under what circumstances does Scope delete data?
- Statement on the Implementing Regulation (EU) 2015/1998, taking into account the measures for basic standards regarding aviation security and other security measures at RIEGE
- How can I whitelist Scope?
Settings
- How do I add other email addresses for a user?
- How do I use email templates in Scope?
- What are the (technically) possible ways to use email from Scope?
- How can emails from Scope be sent with a signature?
- Organizational Structure
- How are users and user permissions managed? What is the purpose of the “Users and groups” settings page?
- Printing with Scope: VPN will get new infrastructure
- FAQ for the settings page “Users and Groups”
- Screening Alarm (e-mail template)
Demo
- Scope Demo - DE - Quick Start
- Scope demo - NL - Quickstart
- Scope demo - SE - Quickstart
- Scope demo - UK - Quick start
- Scope demo - US - Quick start
- Request a Scope Demonstration
Interfaces
- Event Out Interface
- Transport Order Interface
- Scope Customs Interface
- Shipping Order Interface
- Event In Interface
- Shipment Status Interface
- Pre-Alert Interface (outbound)
- Pre-Alert Interface (inbound)
- Ocean Event Interface
- Accounting Interface
- Scope Outgoing E-Invoice Interface
- WMS interface for shipment data