Knowledge Base

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Knowledge Base

General

General

Scope User interface, settings and fundamental features ...

Key features

How do I set up and use internal and external Pre-Alerts in Scope?

How does the automatic loading meters calculation work, and how does the stacking factor affect the figures?

CO₂e calculator for each shipment in Scope: with CarbonCare

Confirm loading and unloading of trucks with a mobile device

How can I change the shipment type?

FAQ for CO₂e calculator

Task Management

How do I grant remote access to get support from Riege?

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First steps

How does the Customer Service Portal work, and how can I see the status of my ticket?

How do I set up Scope? Where can I find additional help?

Technical Requirements for Scope

What do I have to consider for the import of addresses for business partners in Scope?

What is the Scope Runtime (runtime environment) ?

How do I switch to Microsoft 365 login for Scope?

What are the requirements for a Scope password?

What does the status of a ticket in the Scope Customer Service Portal mean?

How do I add a picture of my signature?

What to consider when migrating to MS 365 Login for Scope?

Technical operating description

Which options does Scope contain to configure numbering? (Dynamic Strings)

How do I login to Scope with Single Sign On (SSO)?

Is it possible to see all new tickets of my Company?

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FAQ

How do I forward email from an external program to Scope?

How can I view or monitor the status of the Scope application server?

What can I do if my IT systems do not work properly?

Scope does not start. What can I do?

How can I give feedback to articles?

Where do I find the version number of Scope and Scope Runtime?

Error and warning messages during validations - why and what to do?

What settings must an AWB printer have?

Which keyboard shortcuts are available in Scope?

How do I change my password? What do I do if I forget my password? How do I create my own password?

How do I exit Scope correctly? Can data be lost when closing the main screen?

How do I create a note? How do I delete a note?

How does the Denied Party Screening work?

How do I change the language?

How can I enlarge the font in Scope?

How can I request/add a new user in Scope?

How can I log out of Scope and log in again? How do I change the user?

How can I change the selected branch?

What happens to my data if I stop using Scope?

Printing via email

My Scope PDF is password protected, what can I do?

How can I cancel a shipment/revert the cancellation?

Why is printing via email slow?

Why does my shipment not become visible upon an update of Scope?

How do I uninstall Scope from a Windows PC?

Why can I not select an agent on my shipment?

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User interface

How can I drag & drop files in the documents tab of a Scope shipment?

How can I save and reuse a filter?

Scope home view

Folders on the Scope home view

What input fields are there in Scope and what do I have to consider?

What are context menus in Scope?

What are the most important dates in Scope?

Why can't I see the notes?

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Security

“Scope” Security Statement

Can I archive my business partner documents and data with Scope?

Is Scope subject to Ransomware?

Under what circumstances does Scope delete data?

Statement on the Implementing Regulation (EU) 2015/1998, taking into account the measures for basic standards regarding aviation security and other security measures at RIEGE

How can I whitelist Scope?

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Settings

What are the (technically) possible ways to use email from Scope?

How do I add other email addresses for a user?

Printing with Scope: VPN will get new infrastructure

Organizational Structure

How do I use email templates in Scope?

How can emails from Scope be sent with a signature?

How are users and user permissions managed? What is the purpose of the “Users and groups” settings page?

FAQ for the settings page “Users and Groups”

Screening Alarm (e-mail template)

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Demo

Scope Demo - DE - Quick Start

Scope demo - NL - Quickstart

Scope demo - SE - Quickstart

Scope demo - UK - Quick start

Scope demo - US - Quick start

Request a Scope Demonstration

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Interfaces

Transport Order Interface

Pre-Alert Interface (inbound)

Pre-Alert Interface (outbound)

WMS interface for shipment data

Shipping Order Interface

Accounting Interface

Scope Customs Interface

Event Out Interface

Event In Interface

Shipment Status Interface

Ocean Event Interface

Scope Outgoing E-Invoice Interface

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