Knowledge Base

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Knowledge Base

General

General

Scope User interface, settings and fundamental features ...

Key features

How do I set up and use internal and external Pre-Alerts in Scope?

How does the automatic loading meters calculation work, and how does the stacking factor affect the figures?

CO₂e calculator for each shipment in Scope: with CarbonCare

Confirm loading and unloading of trucks with a mobile device

How can I change the shipment type?

FAQ for CO₂e calculator

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First steps

How does the Customer Service Portal work, and how can I see the status of my ticket?

How do I set up Scope? Where can I find additional help?

Technical Requirements for Scope

What do I have to consider for the import of addresses for business partners in Scope?

What is the Scope Runtime (runtime environment) ?

How do I set up Microsoft 365 login for Scope?

What are the requirements for a Scope password?

What does the status of a ticket in the Scope Customer Service Portal mean?

How do I add a picture of my signature?

What to consider when migrating to MS 365 Login for Scope?

Technical operating description

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FAQ

What can I do if my IT systems do not work properly?

Scope does not start. What can I do?

How can I view or monitor the status of the Scope application server?

How do I forward email from an external program to Scope?

How can I give feedback to articles?

Where do I find the version number of Scope and Scope Runtime?

Error and warning messages during validations - why and what to do?

What settings must an AWB printer have?

Which keyboard shortcuts are available in Scope?

How do I change my password? What do I do if I forget my password? How do I create my own password?

How do I exit Scope correctly? Can data be lost when closing the main screen?

How do I create a note? How do I delete a note?

How does the Denied Party Screening work?

How do I change the language?

How can I enlarge the font in Scope?

How can I log out of Scope and log in again? How do I change the user?

How can I change the selected branch?

What happens to my data if I stop using Scope?

Printing via email

My Scope PDF is password protected, what can I do?

How can I cancel a shipment/revert the cancellation?

Where can I find webinars/trainings on Scope and customs topics?

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User interface

How can I drag & drop files in the documents tab of a Scope shipment?

How can I save and reuse a filter?

Scope home page overview

Folders on the Scope home page

What input fields are there in Scope and what do I have to consider?

What are context menus in Scope?

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Security

“Scope” Security Statement

Can I archive my business partner documents and data with Scope?

Is Scope subject to Ransomware?

Under what circumstances does Scope delete data?

Settings

What are the (technically) possible ways to use email from Scope?

Printing with Scope: VPN will get new infrastructure

How do I add additional email addresses for a user?

Organizational Structure

Email signatures and templates

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Demo

Scope Demo - DE - Quick Start

Scope demo - NL - Quickstart

Scope demo - SE - Quickstart

Scope demo - UK - Quick start

Scope demo - US - Quick start

Request a Scope Demonstration

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Interfaces

WMS interface for shipment data

Shipping Order Interface

Accounting Interface

Scope Customs Interface

Pre-Alert Interface (outbound)

Pre-Alert Interface (inbound)

Transport Order Interface

Event Out Interface

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