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First steps
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      2. General
      3. First steps

      How do I set up Scope? Where can I find additional help?

      For the first steps of setting up Scope, we need your help. With a few clicks, you can prepare your system.

      1. You will receive an email with your individual link to the Scope server and your username (your email address). 
      2. Install the Scope Runtime. You can find the download here:
        https://www.riege.com/scope/download/
        The detailed documentation and FAQ page for the Runtime can be found here:
        What is the Scope Runtime (runtime environment) ?
      3. After successful installation of the Scope Runtime:
        Click on the link to the Scope Server in the email. 
        Please note the difference between the two servers/links:
        - Optionally, you can get access to the test system. Here you can try everything without risk. You cannot (re)set your password via the login of the test system.
        -  You will get full access to the live system after completing the training or getting instructions from a colleague.
        Click on the Start button.

      4. I get the warning "The website is trying to open Scope Runtime". What should I do next?


        Runtime_Browser Warnung_EN
        This is a security mechanism of the Internet browser, which is supposed to make it more difficult to call malicious applications via the browser. In this case, we open a known and necessary program (Scope Runtime):
        1. Check the "always allow..." box (1).
        2. Then click on open (2). 
      5. Click on the Start button. 
        →         The software is automatically downloaded to your computer and started.
      6. On the Scope start screen, first change/create your access password for Scope:
        How do I change my password? What do I do if I forget my password? How do I create my own password?
      7. Log into the (test) system and explore Scope. For example, familiarize yourself with the keyboard shortcuts in Scope:
        What keyboard shortcuts are available in scope?

      Scope shorts - further help

        • Application questions: per ticket using the F12 key (in Scope).
          Important: If possible, start the help request from the application for which you need help and give the ticket/request a unique heading.
          Example: You can't get any further in a shipment or customs application? Then press F12 in the respective shipment/customs application and explain which activity you want to perform.
        • Knowledge Base/Scope manual:
          https://service.riege.com/en/knowledge
        • Add new users: https://www.riege.com/new-scope-user/
        • Contact: https://www.riege.com/contact/