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General
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Air Freight
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CRM
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Customs (general)
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NL Customs
- NL Customs Partner
- NL Customs Reporting
- NL DMS (general)
- NL DMS Export
- NL DMS Import
- NL DMS IIAA
- NL DMS Rejections
- NL NCTS5/DVA (general)
- NL NCTS5/DVA Migration
- NL NCTS5/DVA Arrival
- NL NCTS5/DVA Departure
- NL NCTS5/DVA Rejections
- NL NCTS (general)
- NL NCTS Departure
- NL Client PD
- NL Client VWA
- NL PDE/RTO/PGTS
- NL AEO
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Forwarding
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Ocean Freight
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Finance
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Scope Connect
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Master Data
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Handling
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NL Chamber of Commerce
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Legacy User Manual
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Scope Updates
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Glossary
How do I change my password? What do I do if I forget my password? How do I create my own password?
Here is how to set a new password or reset a forgotten password. Also, if you are logging in for the first time ever, please follow the instructions below.
To change, set, or reset your password, launch Scope and attempt a login:
- The login fails, an error message is displayed:
- Click the Reset Password button.
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A password change web page opens. Enter your username there (your email address or the first letter of your first name, followed by a period, followed by your last name, e.g. J. Doe) and confirm by clicking the Send instructions button. Scope will then email you with a password change link to your personal e-mail address.
- Click on the link in the email.
If you requested the password change by mistake, just ignore the email, your account will remain active with the old password.
5. A new window will open. Assign your new password in this window and confirm it by
clicking the Change password button. To learn about the requirements for a Scope
password, go here: What are the requirements for a Scope password?
To prevent accidental mistyping, you must enter your new password twice.