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My Scope PDF is password protected, what can I do? 

Documents are encrypted to prevent changes that are not stored in the Scope data.

  • Your Scope document (e.g. invoice) is protected to ensure data integrity.
    The correct way to solve this situation is to re-issue a new/corrected document. 
  • Please note that each document has a unique password which even the Riege Service is not able to provide to you.
  • You have the option to create a non-protected PDF for individual debtors for outgoing vouchers. In order to do so, you have to check the checkbox “Generate PDF/A-1b conform PDF”.

    Master Data > Partner

This option is only available to users who have the permission “Partner: Role “Debtor” Edit  the PDF-A of a debtor profile”.

  • You may also consider deactivating the protection completely. This can be done by Riege Service only. Please contact us if you want to switch off the password protection. 
    Note: Document protection will be on/off for all documents created by Scope (except for PDF-A). 

If the recipient of the PDF reports that they cannot open the PDF due to password protection, it may be because they are attempting to open the PDF in a PDF editor rather than a PDF viewer. In this case, recommend using a PDF viewer.