Skip to content
English
File Service Request Customer portal
Go to Riege Status page
  • There are no suggestions because the search field is empty.

Why do I need to log in to Scope after the computer has been in standby or sleep mode?

Scope requires an active internet connection to operate. If the connection is interrupted, users will need to log in again.

To avoid having to log in to Scope again after waking up your computer, follow these instructions for Windows 10, Windows 11, or macOS users.

Windows 10 and 11

Here’s how to ensure your internet connection remains active when your Windows 10 or Windows 11 computer goes into sleep mode:

1. Open Settings

  • Windows 10: Click the Start button and select Settings (or press Windows Key + I).
  • Windows 11: Click the Start button, then select Settings (or press Windows Key + I).

2. Navigate to System Settings

  • In the Settings window, choose System.

3. Access Power & Sleep Settings

  • Windows 10: In the System menu, click on Power & Sleep from the left-side menu.
  • Windows 11: In the System menu, click on Power or Power & Battery (depending on your device).

4. Prevent the Computer from Sleeping

  • Windows 10:
    • Under the Sleep section, set both On battery power, PC goes to sleep after and When plugged in, PC goes to sleep after to Never or a duration that meets your needs.
  • Windows 11:
    • Under Screen and sleep (within Power or Power & Battery), adjust the dropdowns for On battery power, put my device to sleep after and When plugged in, put my device to sleep after to Never or a suitable time.

5. Change Advanced Power Settings

  • Windows 10 & 11:
    • Scroll down and click on Additional power settings (under Related settings in Windows 10 or Battery settings in Windows 11).
    • This opens the Power Options window. Click Change plan settings next to your active power plan.
    • In the next window, click Change advanced power settings.

6. Adjust Network Adapter Settings

  • Windows 10 & 11:
    • In the Advanced settings window, find Wireless Adapter Settings or PCI Express.
    • Set Maximum Performance for both On battery and Plugged in under Power Saving Mode.

7. Enable Wake Timers

  • Windows 10 & 11:
    • In the same Advanced settings window, locate Sleep > Allow wake timers and ensure it is set to Enable for both On battery and Plugged in. This lets network activity wake the computer from sleep.

8. Save Settings

  • Windows 10 & 11:
    • Click Apply and then OK to save changes. Close all other windows.

9. Check Network Adapter Power Management

  • Windows 10 & 11:
    • Right-click on the Start button and choose Device Manager.
    • Expand Network adapters, right-click your network adapter, and select Properties.
    • Go to the Power Management tab and ensure "Allow the computer to turn off this device to save power" is unchecked, and "Allow this device to wake the computer" is checked.

By following these steps, your Windows 10 or Windows 11 computer should maintain its internet connection even when in sleep mode, ensuring uninterrupted network activities like downloads or streaming.

Apple/Mac

For Mac users, ensuring that the internet connection remains active when the computer goes into sleep mode requires adjusting the energy settings. Here’s how to do it:

1. Open System Settings (or System Preferences)

  • Click on the Apple menu in the top-left corner of your screen and select System Settings (or System Preferences on older macOS versions).

2. Navigate to Energy Settings

  • In System Settings, go to Displays > Advanced.
  • In System Preferences (older macOS versions), look for Energy Saver (or Battery on laptops).

3. Prevent the Computer from Sleeping

  • macOS Ventura and later:
    • Under the Advanced tab in Displays, enable the option "Prevent automatic sleeping when the display is off."
  • Older macOS versions:
    • For desktops: Drag the "Turn display off after" slider to your desired setting, but ensure "Prevent computer from sleeping automatically when the display is off" is checked.
    • For laptops: Adjust the sliders for both Battery and Power Adapter to prevent the computer from sleeping when idle.

4. Enable Wake for Network Access

  • In Energy Saver or Battery settings, ensure that "Wake for network access" is enabled. This allows your Mac to wake up for network activity, ensuring that it stays connected even during sleep.

5. Check Power Nap Settings (for MacBooks)

  • For MacBook users, under the Battery section, ensure "Enable Power Nap while on battery power" is checked. This allows your Mac to perform background activities like checking for emails and other network tasks while in sleep mode.

6. Save Settings

  • Once you’ve adjusted these settings, simply close the window. The changes will take effect immediately.

By following these steps, your Mac will stay connected to the internet even when it goes into sleep mode, allowing you to maintain downloads or other network activities without interruption.