There is an option to create an internal Scope email-address per branch, so external emails can be easily forwarded to the Scope system.
Start
Contact your Scope helpdesk via support@riege.com to activate this feature for the corresponding branches. Each branch will receive one incoming email-address for usage, e.g. fra1.de.sco@eu1.scopemail.me
This email address is fixed and can not be changed!
It includes the branch code, legal entity and the organization.
How to use it
Simply use this given email-address and forward your emails with any attachments to this address. Make sure, that NO external parties are copied in as well, since you do not want to share the email-address and make people reply to your email. To link the email to a corresponding order or shipment, simply insert the corresponding reference (shipment number, AWB/BL number) in the subject. Scope will automatically attach the received email into tab "Emails" and its attachments to "Documents".
Attachments
Please note, that ANY attachment from the email will be uploaded to tab "documents". Since Scope can not verify each file, you might end up with attachments of your footer in tab "documents". You can manually delete the unnecessary files by marking the file and pressing the "Delete" button, or you make sure, that only the corresponding documents are attached to your forwarded email without any problematic footer.
Unreferenced Emails
If the reference is not found, the email with its attachments will be uploaded to module "Unreferenced Emails":
Here you can decide whether you want to Delete this email in Scope or Assign it to a corresponding shipment by pressing the button Assign. If the email was sent to the wrong branch by accident, you have to delete the email in Scope and resent it to the correct email-address of the branch.
Via Extras > Subscribe you can be notified of any new emails in this module.
Spam
In order to avoid any spam and unwanted emails in your Scope system, please follow the rules:
- Do not share this Scope email address with any external party
- Do not CC or BCC any external email receiver to your email forwarding to Scope
- Always make sure, that you do not publish the Scope email address by accident