Is it possible to see all new tickets of my Company?

In this article, we explain how you can monitor all the service tickets created by your company.

A contact can be marked as supervisor contact for all new service tickets of a company. This will ensure that the contact is added to all new service tickets of the company. Subsequently, the ticket will become visible in the Service Portal of the contact. For each new service ticket a notification message will be sent to the supervisor contact, and the email conversation will be visible in the Service Portal.

This functionality can be requested via our Service Request form.