Service contacts with Riege will create a ticket in the Customer Service Portal. You can access this portal via login to see the status or reply to already opened tickets.
Registration
Once you create a ticket via email message (service@riege.com) or via F12, a contact for you will be created based on the email address, if the contact does not exist yet.
You will get the following email and will need to register using the button in this email to obtain a password. 
If you cannot find your registration email, please contact us. We will resend you the registration email.
Once the contact has registered properly, you will get the following confirmation message.
Click Sign in to get to the customer portal.
If you ever forget your password, you can simply use the reset option by clicking on Forgot your password?. You can also contact us, and we will send you a password reset email.
Customer Service Portal
You can access your tickets by
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going to https://service.riege.com/en/ and then using the button View ticket area.
- using the button Open Service Portal in one of the automated mail messages you have received from us.
What can you do and see in the portal?
Once you got access to the ticket area of the Riege customer service portal, you will be able to see all tickets you have been linked to. You will not see tickets linked to your colleagues. Within your tickets, you can:
- search for a ticket using filter criteria for its description and/or status
- see the creation date of a ticket
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see the last activity date of a ticket
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see personal (no automated) communication on the ticket
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open a ticket and send a reply, if the ticket has not been closed yet
As soon as the ticket has been closed in the portal, you cannot reply from the portal. However, you can still reply to an email regarding the ticket. This reply will a reopen the ticket (status: waiting on us).
Ticket status and how to close a ticket
Each ticket has either the status new, closed, or multiple statuses in between.
For a detailed description of all statuses, please read this article:
https://service.riege.com/en/knowledge/what-does-the-status-of-a-ticket-in-the-service-portal-mean
If we assume, that your request has been settled to your satisfaction, we will email you: 
You now can click the Close ticket button or reply the email to keep the ticket open.
Reopen a ticket
If a ticket has been closed, but you like to reopen it, simply reply to one of the emails we have sent you regarding this ticket. This will set the status to waiting on us again.