Self-Service Get answers in our Knowledge Base
Answers to general questions about Scope and useful hints for convenient handling are stored in the Knowledge Base.
After filling out the required information and submitting the form, a ticket within the Service Hub will be created automatically and we will take care of your request.
When you fill out the required user details and submit the form, a ticket will be created automatically and we will add the user.
Check the status of Scope servers and embedded or external services in these categories: Customs, Air Freight, Ocean Freight, Communication Links, Support services and Miscellaneous.
Please submit a service request by the service form above first or use the F12 function in Scope. This way, we already know what is important to you by the time you call us.
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(Knowledge Base & Phone)
For specific requests, you create a ticket. You can view the current status at any time and edit your ticket if necessary.
Download and Documentation of the Scope Runtime, which is required to run Scope on your system.
Open start page of Knowledge Base with search field
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For the first steps of setting up Scope, we need your help. With a few clicks, you can prepare your system.
https://service.riege.com/en/knowledge/how-do-i-set-up-scope -
What is what on the Scope user interface?
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In addition to the standard folders such as 'Inbox', 'Favorites' and 'Recently used documents', you can also create your own folders.
https://service.riege.com/en/knowledge/folders-on-the-scope-home-view
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Keyboard shortcuts, abbreviations, fast access:
https://service.riege.com/en/knowledge/which-keyboard-shortcuts-are-available-in-scope
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The rate imports application allows importing buying and selling tariffs as well as e-rates. The tariffs created can be viewed and changed after import in tariffs.
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If you have already switched to log in via MS 365 (MS Entra ID), then you will find the management of user email addresses in MS Entra ID.
Phone: +52 55 7961 2638
Email: service@riege.com
09:00 - 18:00 Mo - Fri
Phone: +31 (0)85 - 236 98 98
Email: service@riege.com
08:30 - 17:30 Mo - Fri
phone: +49 2159 9148 0
Email: service@riege.com
08:00 - 18:00 Mo - Fri
Phone: +41 44 888 60 46
Email: service@riege.com
08:00-12:00 / 13:30-17:30
Phone: +852 2801 7623
Email: service@riege.com
09:00 - 18:00 Mo - Fri
09:00 - 13:00 Saturday
We are legally obliged to provide you with information about the use and processing of your data. All information complies with the legal requirements.