Submit Service Request

After filling out the required information and submitting the form, a ticket within the Service Hub will be created automatically and we will take care of your request.

Service Request Form
Add Scope User Accounts

When you fill out the required user details and submit the form, a ticket will be created automatically and we will add the user.

Add User Form
Status Page

Check the status of Scope servers and embedded or external services in these categories: Customs, Air Freight, Ocean Freight, Communication Links, Support services and Miscellaneous.

View Status Page
Service by phone

Please submit a service request by the service form above first or use the F12 function in Scope. This way, we already know what is important to you by the time you call us.

Phone and email contacts


(Knowledge Base & Phone)

Ticket Area

For specific requests, you create a ticket. You can view the current status at any time and edit your ticket if necessary.

View Ticket Area
Scope Runtime

Download and Documentation of the Scope Runtime, which is required to run Scope on your system.

Get Scope Runtime
North America

Phone: +1 (360) 909-4622

09:00 - 17:00 Mo - Fri


Phone: +52 55 7961 2638

09:00 - 18:00 Mo - Fri

The Netherlands

Phone: +31 (0)85 - 236 98 98

08:30 - 17:30 Mo - Fri


phone: +49 2159 9148 0

08:00 - 18:00 Mo - Fri


Phone: +41 44 888 60 46

08:00-12:00 / 13:30-17:30

Hong Kong

Phone: +852 2801 7623

09:00 - 18:00 Mo - Fri
09:00 - 13:00 Saturday

Legal Information

We are legally obliged to provide you with information about the use and processing of your data. All information complies with the legal requirements.

View Legal Information