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      Technical operating description

      Operating concept, characteristics of the data center, data backup/recovery

      Technical operating description

      Operating concept

      • All systems are operated as virtual machines in virtualization clusters.
      • Resources (RAM, CPU, storage and IO) are allocated according to actual requirements.
      • The data storage of the production systems takes place centrally in a clustered RDBMS (2-node multi-master replication with node-local data storage). In addition, replication takes place on a separate third system, which is also used for data backup.

      Data center

      The application is operated in the

      Address

      Telehaus Frankfurt Rebstöcker Straße 25–31

      60326 Frankfurt

      Operator

      I.T.E.N.O.S. GmbH (subsidiary of Deutsche Telekom)

      Certificate

      ISO/IEC 27001

       

       

       

      Features of the data center

      Infrastructure

      Description

      Power supply

      2 central UPS-fused circuits (A/B)

      Emergency generator

      Yes

       

      Cooling

      Temperature and humidity, redundant N+1,

      cold / warm aisle

      Fire alarm system

      Yes

      Early fire detection

      Yes

      Fire extinguishing system

      Gas extinguishing system

      Distribution of the systems across several fire compartments

      Yes

      Access control

      Yes, 24/7

      Video surveillance

      Yes

      Intruder alarm system

      Yes

      Water detection system

      Yes

      Firewall concept

      Yes

      Firewall cluster

      Yes

      Internet uplink redundant

      Yes

      Network

      Gigabit Ethernet

      Redundant network infrastructure

      Yes

      Data backup and restore

      A distinction is made between the backup of databases and the backup of operating systems.

      • The databases are replicated online semi-synchronously in parallel at two different locations.
      • The databases are exported to a backup file once a day.
      • The configuration files of the Scope application servers are backed up independently of each other on a daily basis and this backup is replicated to another location.
      • The application servers are not backed up completely, as reinstalling the operating system takes significantly less time than restoring the operating system from a data backup.
      • The primary backup takes place on hard disk storage system.
      • The holding time of the primary fuses is 14 days.
      • An additional tape backup of the primary backup files is made.
      • We do documented restore tests which take place at least once in a year but usually more often. This tests can include a restore of single files or a whole system.