Scope can be configured to receive incoming emails and link them to shipments. You will need to use shipment related numbers in the email subject line.
Incoming email in Scope
Scope can be configured to receive incoming emails and link them to shipments.
The activation and mail address can be requested from the Scope Service Team
via F12 or https://service.riege.com/en/service_forms/scope-service-request. Each Scope branch will have its own incoming email address. The messages will appear on tab Email of the associated shipments. If Scope associates an incoming email to a shipment and attachments are part of the email message, the attachments will automatically appear on the documents tab of the shipment.
How to fill the subject for automatic linking
Same subject as original message from Scope
If the email is a forward of an original message from a shipment, Scope can use the original subject to associate the message. For sea and air shipments, more options are available.
Sea shipment
Mails can be linked to a sea shipment based on the contents of its subject line, following one of the options below.
- Subject starts with
- Full shipment number (including any signs such as the hyphen-minus sign), e.g. RTM-SI-123456
- Container number, e.g. ITLU 1234560
- Ocean B/L number
- MRN
- Booking number (if the shipment has been created from a booking)
- Quotation number (if the shipment has been linked to a quotation)
- Add the following to the end of the subject, preceded by a hyphen-minus sign
- Shipment number
- Container number
- Ocean B/L number
- MRN
- Special rule
- If the email is a forward of an original message from Scope, Scope can use the original subject for associating the message
Air shipment
Mails can be linked to an air shipment based on the contents of its subject line, following one of the options below.
- Subject starts with
- Shipment number
- AWB number
- HAWB number
- MRN
- Booking number(if the shipment has been created from a booking)
- Quotation number (if the shipment has been linked to a quotation)
- Add the following to the end of the subject, preceded by a hyphen-minus sign
- Shipment number
- AWB number
- HAWB number
- MRN
Unreferenced emails
If Scope cannot associate the incoming email message to a shipment, the message will appear in the application Unreferenced emails and you will be able to associate the message manually to the right shipment. If you do not wish to associate an incoming message that appears in Unreferenced emails, you can delete it.