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Why can I not add or change my AWB number?

The AWB number in Scope becomes not editable upon airline booking and if the shipment is over a year old. To assign a new AWB number, create a new shipment.

There are several reasons why the AWB number field may not be editable in an air Export entry within Scope. 

  1. Once an Airline Booking has been made, editing the AWB number is no longer possible.
  2. If the shipment is over one year old, the AWB number field is locked and cannot be modified.

In these cases, it is necessary to create a new shipment in order to generate and assign a new AWB number.

We do not recommend changing the AWB number once eAWB messages have been transmitted. 

To cancel a shipment, use the Extras option "Cancel / Revert Cancellation".

To close a shipment, see How can I manage the financial status of shipments?

If the AWB number field is editable, but you cannot use the number, see Why do I get an error message saying 'AWB number already used' or 'AWB number is blocked'?