Airline messaging error messages and what they mean
Transmission of electronic AWB or House data to airlines might result sometimes generate error messages. Applying changes to the shipment data and resending the eAWB or the eHouse might help but not in all cases.
Background Information
Airlines check electronically submitted waybill data on both master (eAWB) and house level (eHouse), and return negative results of these checks to the sending party.
Technically, the error message from the airline is called FNA, and the FNA message typically refers to a previously send eAWB (technically named FWB) or eHouse (technically named FHL) message. Some airlines charge a penalty for waybills not being transmitted electronically in advance or being transmitted without passing all validation checks.
Recommended Procedure
To avoid penalties or delays due to manual data correction and entry at departure airport, it is recommended to check FNA error messages, apply changes to the shipment data if necessary and resend the eAWB or the eHouse.
Hint: The related article How can I handle incoming airline data transmission error messages explain how error messages could be integrated into order tracking milestones and exception handling.
Some common error responses
Info: eAWB/eHouse for nnn: unsupported carrier
This message is generated by the Riege Airline Messaging Clearing Center and indicates that the airlines has not established a connection through the available portals and is technically not reachable. Therefore it is not possible to send the data to this airline. If the airline supports SITA messaging, it might be possible to send to the airline through the SITA network with additional costs. Check with the airline for connectivity options.
Note that the Airline Messaging Clearing Center is updated monthly with changes in airline availability to ensure best coverage.
Carrier rejects update/message
This text indicates that the airline rejected to update eAWB or eHouse data.
Various reasons are possible, some airlines reject updates after the cargo got already delivered to the GHA or already departed.