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What to do if an outgoing invoice has status "Finish Rejected"

This article explains to solution when Outgoing invoices get the status "Finish Rejected" in case the sending of the E-Invoice via Peppol fails.

When an invoice addressed to a Belgian recipient cannot be sent via the Peppol network, it receives the status 'Finish rejected‘.
The user who printed the invoice is notified about this via a Scope persistent notification.

When opening the invoice, the rejection reason is displayed in a text field above the invoice recipient.

How to Resolve

  1. Open the rejected invoice in the invoice editor and check the rejection reason as mentioned above the invoice recipient.
  2. Reopen the invoice
  3. Correct the error
  4. Print the invoice again. The invoice will then be finished using the same invoice number as before.

Please note that if you delete the invoice, the invoice number cannot be re-used and will be voided.

Recipient Not Registered in Peppol network

Check the buyer electronic address on the E-Invoicing tab of the debtor partner role. If the recipient truly has no Peppol participant ID, remove the buyer electronic address and print the invoice without sending a Peppol e-invoice. It is allowed to skip the creation of a Peppol e-invoice during the grace period if the user has the permission mentioned above.