How to proceed if an outgoing invoice has the status "Finish rejected"?
This article describes how to handle situations where outgoing invoices receive the status “Finish rejected” and transmission of the e-invoice via Peppol was unsuccessful.
If an invoice addressed to a Belgian recipient cannot be transmitted via the Peppol network, it is assigned the status “Finish rejected”. The user who printed the invoice is informed of this via a persistent notification in Scope.
When you open the invoice, the rejection reason appears in a text field directly above the invoice recipient.
How to proceed
- Open the rejected invoice in the invoice editor and review the rejection reason displayed above the invoice recipient.
- Reopen the invoice
- Correct the error indicated in the rejection reason.
- Print the invoice again. The invoice will then be finished using the same invoice number as before.
Please note that if you delete the invoice, its invoice number will be permanently voided and cannot be used again.
Recipient is not registered in the Peppol network
Check the buyer electronic address on the E-Invoicing tab of the debtor partner role. If the recipient does not have a valid Peppol participant ID, delete the buyer electronic address and print the invoice without transmitting a Peppol e-invoice. During the grace period, you may omit creating a Peppol e-invoice if you have the required permission.